Apple also makes available a unique ID number that allows you to disconnect and reconnect PBS and Apple. PBS sees the first and last name you provided through your Apple ID, along with the auto-generated private relay email Apple creates. What information does PBS see if my identity is hidden?
If you cannot log in to the PBS website, or if you have changed the email address within your User Profile to no longer display the private relay email address, you will need to go to your Apple device to find the private relay email address Apple provided PBS and give that information to the PBS support team.Provide this email address to the PBS support team so they can look up your account. The private relay email address that PBS was given by Apple displays.If you are logged in to PBS.org, hover over your name in the upper left corner of the page and click Profile.What information should I provide Support? I’m having an issue with my account but I hid my identity through Apple Sign In. In this case, please reach out to the PBS support team to connect your hidden Apple account to your previously existing PBS account. If you log in to PBS using Apple and hide your identity first, you will not be connected to your existing account. Otherwise, you can continue to log in using the private relay email address and your same password. In order to continue to log in using your PBS Account email address and password, you will first need to go to your User Profile page and manually change your email address back to your previous one. You can still log in to this account with all previously used social accounts (Google, Facebook).On your Apple device, disconnect PBS from your Apple ID.If your Apple ID uses the same email address as your existing PBS Account, the system will automatically link Apple to your account. Click/tap Sign in with Apple to log in and share your identity.
If you are logging in to PBS using Apple for the first time, please follow the below steps to keep your same account but hide your identity: I want to keep my same account but hide my identity through Apple. You’ll still be able to log in with your Apple ID.
To change your name and email, select Edit on the User Profile screen and manually change the fields to whatever you would like. Can I change them back? Yes! If you logged in with Apple and opted to hide your identity, your newly supplied email, first name, and last name will override your email and name fields on your User Profile page. I logged in to PBS with Apple and my name and email address changed.
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